Excellent Customer Service in Health Care – The Greatest Nurse I Ever Met

*This is my “thank you” to the great nursing staff on the planet. You are a gift idea to everyone who is fortunate to be offered by you. * Nursing statement editing service ohio

My spouse and i love exceptional customer satisfaction. Every thing about it. I love those who serve do not think of themselves as servants, but as service professionals. They enjoy making others feel special. They go out with their way to “Wow”. For people service superstars, service is not what they do, it is “who they are”. That is why We cringe when I listen to healthcare professionals say “I didn’t go to college to serve people”. Right? Yes… I’ve heard that exact quote several times. Hospitality way to manage others, and do you know what the basic word is in food. You guessed it… medical center. I firmly believe health care IS the highest form of hospitality.

As a healthcare provider, the complete goal of your job is to help, assist, accord and care for others. Every those words mean to serve. Naturally, not everyone is meant to provide other folks. We have all seen those individuals. That is fine if you no longer like to serve… just get a job that doesn’t need you to serve. If everyone is not meant to provide, then even fewer people are meant to be healthcare providers. Other people (especially inpatients) are completely dependent upon you.

This brings me to The Best Nurse I Ever Fulfilled. This nurse works in a hospital in Annapolis, MD, where my relative was an inpatient for almost two months. We visited him frequently over that two-month period and saw the care this individual received firsthand. Even though almost all of my training and consulting clients are in the healthcare industry, We must admit that this was the first time i truly “felt” and understood just how important nurses are. From my perspective, they account for the vast majority of the patient service experience. The physician would do her rounds each morning and might spend 5 – 7 minutes with my cousin, then leave. It absolutely was the nursing team who supervised and administered the healthcare for the snooze of the day. It absolutely was the nurses who were called if my relation needed something. It was the nurses who took in when he recently acquired an immediate concern. In the event that the hospital is a building, then a nurses are the heart and heart of these building.

One of my favorite books is If Disney Ran The Hospital. There is an interesting quote that states, “Hospitals terribly lack patients, doctors do”. That powerful affirmation is true on many occasions. On the other hand, I can now notice how offensive that declaration is usually to nurses who build enduring relationships with their patients and patients’ family members. Nurses cry, laugh, and spend time with their patients all-day, everyday.

Therefore during my cousin’s inpatient stay, one exceptional health care worker was Stacy. Besides her exceptional clinical acumen, her warmth and eagerness to serve seemed just as potent every medication that was given to my cousin. As an inpatient, he was fortunate to acquire received multiple flowers for his room. After a couple of days, he ran out of vases to put them in, so Stacy said, “I’ll cause you to one! inches She promptly got a disposable styrofoam water glass pitcher and cut the top off to call and make an impromptu rose vase. I refer to that as a touchpoint deposit, and when there are deposits, I say Cha-Ching!

Stacy didn’t stop there. Since my relative knew that he would be in a health care facility for, at least, a few months, this individual asked for some really good places to order food from in the surrounding area that could be chosen up or delivered. The lady could have easily called him to the hospital’s concierge, but that would not in favor of her service ethics. Stacy is a nurse who “works like she is the owner of it”, so she provided him a hand-written set of her favorite restaurants and then to each restaurant, she noted the mimic distance from the clinic and type of delicacies. She even put a star next to those people she really liked. Cha-Ching!

Each week, the inpatients be given a menu of food offerings from the hospital’s cafeteria. Since Stacy recognized my cousin would be staying for a while, she got him a menu for the complete month. Cha-Ching!